Complaints Policy

Mega Electrical always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure Mega Electrical is able to put things right as soon as possible, please read our complaints procedure below. Mega Electrical will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards Mega Electrical aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact Mega Electrical as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. Mega Electrical aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where Mega Electrical is unable to resolve your complaint using Mega Electrical complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that Mega Electrical cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.

*please request proof of receipt if posting